Fairfax County Federation of Teachers
AFT Affiliate Local 2401

Senior Member Relations Representative

Based in Northern Virginia

 

Job Purpose
The Senior Member Relations Representative acts as liaison between the Member Relations Representatives, and FCFT’s Law Firms.

FCFT is a union of Fairfax Co. Public Schools workers. Our members are Teachers, Transportation, para-educators (IAs), and administrative / support staff.

Duties and Responsibilities    

• Assists individual members in need of legal representation by following intake procedures, creating case logs, and referral to available law firms
• Tracks attorney/member meeting schedules, updates case logs, answers member questions;
• Assists individual members and defense representatives in preparing and processing grievances, to include correspondence, hearing preparations, and scheduling meetings
• Oversee supervision of the Member Relations Department
• Regularly follows up with members to ensure cases have met FCFT’s customer service objectives
• Compiles and creates reports on customer service response data
• Maintains confidential files and records
• Types letters, memoranda, reports, and other correspondence material from marginal notes, rough drafts, dictation and/or verbal instructions including correct grammar, spelling and punctuation
• Attends meetings and takes and transcribes minutes
• Continually keep current on federal, state and local labor laws
• Guides members and Member Relations Representatives on matters related to work-place issues
• Reviews and edits case-related documents and ensure proper safekeeping and documentation on all sensitive member information.
• Conduct the reconciliation process with school system representatives on member issues
• Consult with the FCFT President once a week to report current case load, get input into aspects of personnel policies, developing new or revised contracts, compiling information on statistics, and maintaining records of wage and salary surveys or correspondence.
• Maintenance of detailed notes, logs, and data are essential
• Analyze budgets (particularly pertaining to legal costs and AFT reimbursements)
• Perform other duties as assigned by the Local President and Executive Director

Qualifications
Education:
Bachelor’s Degree and/or at least 5 years of labor/labor relations experience in a unionized setting.

Skills:

• Qualified candidates must demonstrate strong oral and written communication skills
• Organized and detail-oriented, with the ability to prioritize
• Proficient in Word, Excel, Outlook, Power Point, calendaring, and scanning/storing documents
• Knowledge of contract negotiation and grievance procedures strongly preferred
• Familiar with school system policies and procedures preferred
• Data and detail-minded (organizational skills)

Ability to:

• Be a leader
• Be strategic
• Work with diverse groups
• Research and understanding policy
• Show initiative, creativity and exercise sound judgment
• Keep sensitive information confidential
• Be a trusted advisor
• Act collected and professional under pressure
• Quickly develop an understanding of FCFT culture

Working conditions    
The Member Relations Representative primarily works in the FCFT office but will attend meetings outside the office. Special working conditions may occasionally require evening, holiday or weekend work. Candidates must also have a valid driver’s license.

Physical requirements    
In compliance with the Americans with Disabilities Act (ADA), the following is provided for the position:

• Involves analytical and problem-solving skills
• Use of clear and articulate speech
• Written/oral communication skills
• Interpersonal and customer service skills
• Moderate lifting (up to 15 lbs.)
• Use of a computer keyboard
• Sitting/standing for long periods and ability to travel by various means, e.g., train, plane, automobile.

Direct reports    
Member Relations Representatives staff report directly to the Senior Member Relations Representative.

SALARY AND BENEFITS:
The salary for this position is $72,000. Benefits include paid health benefits, dental benefits, paid time off; travel, and expense reimbursements.

HOW TO APPLY:
Please submit cover letter, résumé and 3 references to: hresources@fcft.org, with the subject line “Senior Member Representative”.

Equal Employment Opportunity and all are encouraged to apply.